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Q&A

FAQ

  • Please tell me the check-in/check-out time

    Check-in is from 16:00 to 21:00 and check-out is from 07:30 to 11:00.
  • Is it possible to check in and check out after hours?

    Early check-out is possible.Please contact us in advance.Early check-in is not possible.
  • What should I do if I am late for check-in time?

    If you are unavoidably late for check-in, please contact us in advance.
  • Can I leave my luggage before check-in/after check-out?

    Luggage storage service is available.Please ask the staff in this facility.
  • Is it possible to check out late at night or early in the morning?

    You can check out late at night or early in the morning by putting your card key in the box at the front desk.Please contact us in advance.
  • When is the payment timing for the accommodation fee?

    You can choose to pay locally or pay online in advance by card.
  • Can I send my luggage to the hotel in advance?

    If it arrives on the day of your stay, you can receive it.Please contact us in advance.
  • Can I specify the hotel as the shipping address for online purchases?

    If it arrives on the day of your stay, you can receive it.Please contact us in advance.
  • Can I use it for day use or day trip?

    Currently, we do not offer day-use or one-day course.
  • Can minors stay overnight?

    Accommodation is possible with parental consent.
  • Can you go out late at night?

    You can go out at your favorite time.
  • Is the front desk open 24 hours?

    The front desk is open from 16:00 to 21:00.
  • Please tell me about the content and frequency of cleaning during consecutive stays.

    If you are staying with plan that includes cleaning, we will ask you how often you would like the room to be cleaned at check-in, and we wilContinue reading
  • Is it possible to issue multiple room keys?

    We will give you one room key for each room.We are unable to provide additional issuance.
  • What are your security measures against outsiders?

    Each room is equipped with an auto-lock.The hotel entrance is locked after 20:00, so you can't enter without your room key.
  • Do you have mineral water in the room?

    There is free mineral water.
  • Can I request additional towels?

    If you need additional towels, please ask the facility staff.There will be an extra charge, but we are ready to serve you.
  • Can I stay overnight without a reservation on the same day?

    Depending on the reservation status on the day, we may be able to accept your request if it is before 16:00.
  • Do you require a deposit?

    No need.
  • Can I pay with QR codes using PayPay or LINE pay?

    Please confirm at the time of reservation as it conforms to the payment method of the reservation site.
  • What should I do if I want to change the date after booking?

    Please make changes on each reservation site.
  • How can I make a reservation?

    We accept reservations from Mange Tak Resort Onomichi's own website, Jalan page, and various travel reservation sites (OTA).
  • How far in advance can I make a reservation?

    Normally, reservations are accepted until the end of the year, but please check the selectable dates on each reservation site as there is a Continue reading
  • Can I make a reservation without a credit card?

    Please select the payment method (local payment) and pay in cash on the day of your stay.
  • Is it possible to have the receipt issued on paper?

    It is possible.Please ask the staff in this facility when you need it.
  • Can I borrow a computer?

    We do not have rental computers available.
  • What kind of equipment can be rented?

    Shower gel, LED mirror, hair tie, portable ashtray, face care set((For a charge)
  • Can I connect to the Internet?

    All rooms are equipped with free Wi-Fi.
  • Can I request a smoking room?

    All rooms in our hotel are non-smoking.If you wish to smoke, please use the smoking area outside the facility.Use the amenities portable ashContinue reading
  • Do you have a coin laundry?

    A paid coin laundry is available.Available 24 hours.
    Washing:¥300((Detergent included)/ /Dry:¥100 for 30 minutes 

Reservation / Inquiry

If you have any questions, please contact us.